The Customer Support Assistant is responsible for providing professional, efficient, responsive support to customers and co-workers by performing the following duties:
Operate multi-line telephone system, direct incoming calls, take messages and provide general information, by phone and in person
Perform secretarial and clerical duties as required, including reports, documents, correspondence, scanning, filing, and Customer training records.
Maintain commitment to Customer satisfaction while performing job duties
Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.
Accountable for the accuracy and completeness of assigned tasks.
Able to adhere to a required work schedule including prompt and regular attendance.
Participate in the Quality Management System (QMS) activities
OTHER DUTIES AND RESPONSIBILITIES:
Prioritize workload on a daily, weekly and monthly basis
Attend, facilitate and/or research training to increase skills applicable to job position and workplace issues.
Provide clerical support for other support positions. Assist in sending and distributing facsimile transactions. Maintain and stock supplies
Train and cross-train, as required.
OTHER SKILLS AND ABILITIES:
Fluency in English, through both verbal and written communications; able to speak, understand, read and write
Excellent verbal and written communication skills
Excellent organizational skills
Ability to interact with various levels of management in a professional manner
Ability to adapt to changing schedules and high pressure situations
Able to work unsupervised, as needed
Basic familiarity with multi-line telephone operations
Intermediate knowledge of the following software: MS Word, MS Excel, and MS Outlook
Job Type: Full-time
Salary: $12.00 /hour