Customer Support Assistant

The Customer Support Assistant is responsible for providing professional, efficient, responsive support to customers and co-workers by performing the following duties:

 

Operate multi-line telephone system, direct incoming calls, take messages and provide general information, by phone and in person

Distribute mail

Perform secretarial and clerical duties as required, including reports, documents, correspondence, scanning, filing, and Customer training records.

Daily Responsibilities:

 

Maintain commitment to Customer satisfaction while performing job duties

Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.

Accountable for the accuracy and completeness of assigned tasks.

Able to adhere to a required work schedule including prompt and regular attendance.

Participate in the Quality Management System (QMS) activities

OTHER DUTIES AND RESPONSIBILITIES:

 

Prioritize workload on a daily, weekly and monthly basis

Attend, facilitate and/or research training to increase skills applicable to job position and workplace issues.

Provide clerical support for other support positions. Assist in sending and distributing facsimile transactions. Maintain and stock supplies

Train and cross-train, as required.

OTHER SKILLS AND ABILITIES:

 

Fluency in English, through both verbal and written communications; able to speak, understand, read and write

Excellent verbal and written communication skills

Excellent organizational skills

Ability to interact with various levels of management in a professional manner

Ability to adapt to changing schedules and high pressure situations

Able to work unsupervised, as needed

Type 40+wpm

Basic familiarity with multi-line telephone operations

Intermediate knowledge of the following software: MS Word, MS Excel, and MS Outlook

Job Type: Full-time

 

Salary: $12.00 /hour