Bi-Lingual ITALIAN * Customer Service Ambassadors at OIA

  • Customer Service
  • Anywhere
  • Posted 2 weeks ago

Bi-Lingual ITALIAN * Customer Service Ambassadors at OIA

REPORTS TO:                     Customer Service Management
DEPARTMENT:                    Customer Service
RATE OF PAY:                     $11.59 per hour
SHIFT:                                   6:00AM – 2:30PM Sun,Mon,Tue,Wed,Thu (Off Fri & Sat)
11:30AM – 8:00PM Wed,Thu,Fri,Sat,Sun (Off Mon & Tue)
May Change depending on client needs

Customer Service Ambassadors shall direct and guide passengers and visitors by providing accurate information to any inquires.  Must be able to communicate effectively in English


ESSENTIAL DUTIES AND RESPONSIBILITIES (including but not limited to the following)

  • Must greet all passengers and visitors in a friendly and professional manner
  • Able to work rotating shifts, weekends and holidays – this a 24/7 operation
  • Have the ability to be flexible as schedules may change according to airport needs
  • Hours will be between 30 – 40 hours per week depending on schedule
  • Ability to work in a high stress environment and diffuse situations that may arise
  • Must know how to problem solve in assessing situations that impact the Airport
  • Able to work in front of public and communicate clearly, effectively and professionally
  • Must have accurate knowledge of terminal, including locations and services of facilities and tenants.
  • Provide staff with key information regarding incidents, airline delays and emergencies



  • High School Diploma or GED required
  • Must be able to produce government issued ID’s showing current information
  • Able to produce proper citizen or work authorization documentation
  • Able to read, write, speak and understand the English Language
  • Able to read, write, speak and understand the 2nd language listed above
  • Minimum 2 years’ experience in Customer Service field
  • Familiarity with Orlando and the Orlando area attractions and hotels
  • People oriented and excellent communication skills


  • 100% of position requires you to be able to speak and hear clearly in English and a 2nd language
  • 75% of position requires you to be able to walk or stand during majority of the day
  • 25% of the position will allow or require you to be in a seated position
  • 50% of the position requires you to utilize a computer to include typing and data entry
  • You may be asked to lift up to 30lbs, with a rarity of up to 50lbs at times

We are a No Fee staffing agency and are a Drug-Free Workplace

To apply for this job email your details to

Apply using webmail: Gmail / AOL / Yahoo / Outlook